Shipping & Returns Policy

Of course, things do happen, however, it is and will always be our aim to have your beautiful Candles, Diffusers, Wax Melts and Gifts delivered to your doorstep as soon as is practically possible.

If, for any reason this doesn't happen our Customer Service Team will be happy to help resolve any issues you may be facing. Please refer to the 'Contact Us' page to find the best way of speaking with us. 

Dispatch Times:

All of our products are hand poured in our very own workshop and due to this, a small turn around window of 3-5 working days will be needed prior to your order being dispatched. Naturally, we will aim to have your order completed sooner than this if possible. 


Unfortunately we are unable to cancel your order once it has been shipped. If, for any reason you would like to cancel your order, please email and we will endeavour to do our very best to help. 


Our Delivery Service of choice is Evri, for Evri delivery estimates please refer to their website (

Lost Shipments: 

In order to conclude a parcel has been lost, a period of 7 working days from the shipped date must expire. In this event, please contact and a member of our team will begin an investigation into its whereabouts. 


If, for any reason you are unhappy with your order we will be happy to refund the cost of the item as long as the following criteria are met. The items must be less than 28 days old, unopened and unused, remain in their original packaging and be in the same condition as received by you. 

Please note, we are unable to offer a returns service on our Wax Melt Products as these are a perishable item. 

Please note, the return shipping cost is to be covered by the buyer unless the items received were faulty in any way. 


The value of the products returned and received by us will be refunded to the same account payment was made from.  The refunded amount should be cleared into your account with 7 working days; however, we will aim to have this back to you as soon as practically possible. 

Damaged Items:

Once your order has left our workshop, we entrust Royal Mail to safely deliver your parcel. Despite the best intentions of ourselves and Royal Mail sometimes accidents do happen. In the event that your parcel has arrived damaged please photograph the damage and email the photos to A member of the team will then be in touch to arrange a replacement or process a refund for you. 

We adhere to the Consumer Rights Act 2015. All Rights Reserved.